FAQ

Frequently Asked Questions

When it comes to making a mattress purchase, it’s natural to have a host of questions. That’s particularly true if the mattress costs a significant amount of money. Potential customers often wonder about the features, benefits, durability, price, and delivery of the product. In this section, we’ll answer some of the most frequently asked questions from our potential customers. We hope that this post will give you the much-needed answers and help you make an informed decision.

General

What is the average lifespan of a mattress?

Depending on the material it's made out of, mattresses can last anywhere from 3-7 years. A high quality foam mattress with a supportive base layer can last up to 10+ years!

When should I replace my mattress?

You should replace your mattress once you notice visible signs of aging or after 7 years.

How can I extend the lifespan of my mattress?

You can extend the lifespan of your mattress through regular cleaning, rotation, and protection.

The Monterey Mattress

What is the Monterey Mattress Made of?

The Monterey Mattress is made of polyurethane foam and HyPURGel.

What sizes does the Monterey Mattress come in?

The Monterey Mattress comes in Twin, Twin XL, Full, Queen, King, and California King sizes. The Monterey Mattress has a depth or “thickness” option of 10 or 12 inches.

How thick is the Monterey Mattress?

The Monterey Mattress has a depth or “thickness” option of 10 and 12 inches.

How firm is the Monterey Mattress?

The Monterey Mattress has a Medium-Firm Feel.

What size box does the Monterey Mattress come in?

The typical size box for the Monterey Mattress measures 18 x 18 x 45 inches for a 10-inch mattress, and 20 x 20 x 45 inches for a 12-inch mattress.  The i shipping weights range from 47 to 93 pounds, depending on the mattress size. for a twin to 93 pounds for a King.  The larger 12 inch mattresses ship in a box measuring 19.5 x 19.5 x 45 inches.  Weights range up to 110 pounds.

What does the Monterey Mattress weigh?

The Monterey's weight range is from 47 to 110 pounds. The larger the mattress, the heavier it will weigh.

Does the Monterey Mattress contain fiberglass?

No, the Sure2Sleep Monterey Mattress is 100% fiberglass free!

Does the Monterey Mattress contain latex?

No, the Sure2Sleep Monterey Mattress is 100% latex free!

What is the lifespan of the Monterey Mattress?

With proper care, the Monterey Mattress can last up to 10 years!

What is the warranty of the Monterey Mattress?

We are proud to offer a full 10-year, no-nonsense limited warranty on all of our mattresses. 

Click here to learn more about our no-nonsense limited warranty.

The Sure2Sleep Mattress Topper

What is the Sure2Sleep Mattress Topper made of?

The Sure2Sleep Mattress Topper is made of memory foam.

What sizes does the Sure2Sleep Mattress Topper come in?

The Sure2Sleep Mattress Topper comes in Twin, Twin XL, Full, Queen, King, and California King sizes. The Sure2Sleep Mattress Topper has a depth or “thickness” option of 2 or 3 inches.

How thick is the Sure2Sleep Mattress Topper?

The Sure2Sleep Mattress Topper has a depth or “thickness” option of 2 or 3 inches.

What does the Sure2Sleep Mattress Topper weigh?

The Sure2Sleep Mattress Topper's weight range is from 7 to 23 pounds. The larger the topper, the heavier it will weigh.

Does the Sure2Sleep Mattress Topper contain fiberglass?

No, the Sure2Sleep Mattress Topper is 100% fiberglass free!

Does the Monterey Mattress contain latex?

No, the Sure2Sleep Monterey Mattress is 100% latex free!

The Sure2Sleep Pillow

How many pillows come in an order?

Each order of the Sure2Sleep pillow will contain 2 pillows.

What is the warranty on the Sure2Sleep pillows?

The Sure2Sleep® pillow has a 3-year warranty.

Ordering + Payment

Sales Tax

Where applicable, Sure2Sleep will collect sales tax on purchases. The address and state that the order is being shipped to will determine the exact price of sales tax.

What is the mattress recycle fee?

California, Connecticut, and Rhode Island now require retailers to collect a recycling fee for each mattress sold.  These fees are collected by the states and directed to recycling programs within the states. 

Visit byebyemattress.com or mattressrecyclingcouncil.org for more information on these fees and programs.

Payment

We accept Visa, Mastercard, Discover, American Express, Paypal and Affirm financing.

Financing

Yes! We offer financing through Affirm.

Affirm financing is offered during the checkout process. You will be redirected to Affirm to securely complete your purchase. Just fill out a few pieces of basic information and get a real-time decision! Checking your eligibility will NOT affect your credit score. 

All applications are subject to credit check and approval.  Affirm loans are made by Cross River Bank, a New Jersey State Chartered Commercial Bank, Member FDIC.

Shipping + Delivery

Where does Sure2Sleep ship?

We ship to all the contiguous 48 states. At this time, we do not ship to Alaska, Hawaii, U.S. Territories or internationally.

How much does shipping cost?

Every order placed on our website includes free shipping!

When will I receive my order

All orders usually require a day or two for processing.  The standard shipping interval is 2 to 6 business days to the contiguous 48 states, but it can be longer in more rural areas.

Can I change my shipping address?

If you need to change the delivery address of your order, please contact customer support at support@sure2sleep.com

Does Sure2Sleep ship internationally?

At this time, Sure2Sleep does not ship internationally. We currently only ship to the contiguous 48 states in the U.S.